Start With The Problem

with Alexandra Lung (Pivotal Labs)
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05 Sep

Start With The Problem

September 5 @ 9:30 - 12:30

In order to create a product people love, start with the problem not with the solution. This can seem obvious but a lot of products fail because they don’t truly touch user problems and they don’t find product market fit. We have a tendency to rush to finding solutions without taking the time to truly understand what is the problem that we need to solve for our users.  

In this workshop Alexandra will focus on how to get in-depth knowledge of the user and its problems. She will present a toolbox that helps gather user insights, navigate through multiple user information and synthesize the learnings effectively so that you can prioritize the main user problems to tackle. Alexandra will provide an overview of the steps to take and the data to gather in order to go from problem to vision and to execution into creating a successful product.


Who is it for?

  • Product Managers, UX and all product people at all levels of the management hierarchy.


What We Will Achieve & Practise

  • How to ask the right questions during the exploratory phase
  • How to manage the multitude of user information and synthesize learnings
  • How to prioritize the problems to solve first


Individual Follow-up Coaching Option

To maximize the value of this course for your organization, we offer an additional follow-up coaching (60 minutes, remote) just for you or your team a couple of weeks after the course. That way, you get to ask all the questions that might have popped up once you tried implementing what you learned in this course.

The follow-up coaching is available for CHF 350 and includes 30 minutes of preparation for your specific questions or documents (sent upfront) and 60 minutes of remote coaching via video call for you or your entire product team.

You can book the Follow-up Coaching Option in our booking form once you proceed to the checkout.


All participants will receive a Product Academy Certificate for this course.  



This workshop includes a coffee break with snacks.


Course Language

This workshop will be held in English.



CHF 450

For team discounts and in-house options, feel free to get in touch. 


Special Price

Combine this workshop with another workshops by Alexandra and save CHF 50! Simply use the discount code AlexandraX2 in the shopping cart.

Please note: This special offer cannot be combined with other discounts and does not apply to our course programs.


Class Trainer

Alexandra Lung

Consultant Senior Product Manager at Pivotal Labs, Paris. 


With a background in both business & product and engineering, Alexandra has previously held positions in product management, marketing, communication and consulting in new business & product launch. She is passionate about building products that achieve true impact. Alexandra is a digital transformation enabler and through coaching, teaching, workshops and meeting facilitation, she provides individuals and teams with new tools to meaningfully improve their work and their organization as a whole. She loves solving complex problems, answering the why with qualitative/quantitative data and helping clients who are looking to build successful products quickly.



Event Details

Date: September 5 @ 9:30 - 12:30
Time: 9:30 - 12:30
Venue Zurich
Address: Grütlistrasse 18, Zurich-Enge
Organizer Name: Product Academy


4 available
Regular TicketCHF450.00